Many companies have been working with the same software for years, either developed for a particular department whilst looking inwards, or purchased as a standard package. What happens when these companies want to change their internal processes? For example, by allowing the client to play a more central role? In this case, sticking points often arise. The software used might not be flexible enough, which means that money is inevitably being left on the table. However, these changes are possible with IQuality's solutions. This is because we have the technical knowledge to adapt your software to your work processes, which works much better than the other way round. Let us illustrate this by means of a practical example.
Atlantic Telecom
Atlantic Telecom in Venray provides telecommunication services to business and private clients, at a very competitive price. The company was founded in 1995 and has since acquired extensive knowledge of the market. They use fixed telephone networks. One of Atlantic Telecom's USPs lies in offering clear, comprehensible invoices. There is a great demand for this, particularly in complicated telecom situations, as in the healthcare sector.
The problem
Atlantic Telecom was looking for a new application for its sales process. All the activities and communications within this entire process were to be incorporated in this application, by dealers, sales managers and the employees of the Customer Care department. The first step was for Atlantic Telecom to map its sales process on paper, and the functional software requirements were then distilled from this document. They then started looking for a software supplier. It quickly became apparent that standard solutions were not up to the task, all the more so as they were not easily scaleable. For this reason, Atlantic Telecom chose to work with IQuality.
Our solution
- IQuality built an application within an open source .NET framework for Atlantic Telecom. We provided a portal with:
an unambiguous look & feel
clear access management and security
different web parts for sales managers, dealers and employees of the Customer Care department.
- Each component naturally had its own functionalities, profiles and rights.
The result
Via the internet, the employees and dealers of Atlantic Telecom now always have access to their portal wherever they are. It is possible to enter leads and link them to notes, agreements and documents. In addition, it is possible to use Microsoft Reporting Services to automatically generate reports and alerts on the MS-SQL database. In brief: Atlantic Telecom now has an application which suits it perfectly.
Interested?
Curious to find out whether we can also create software to suit your own business processes? Then please don't hesitate to contact us. We will be delighted to help you find an effective solution. Our phone number is (024) 679 04 20. Our e-mail address is info@iquality.nl.